Customer Support Specialist

About the Role

Spott is a YC-backed AI startup building the first AI-native recruitment platform (ATS & CRM). Professional recruiters rely on it daily to manage candidates, clients, and jobs, so when something is unclear or broken, they need answers fast. As our first dedicated Customer Support Specialist, you'll join the Customer Success team and own the support inbox end-to-end, handling every ticket from first reply to resolution.

Responsibilities

• Be the first point of contact for customers, owning each ticket from initial response to closure.
• Work through a busy queue daily, prioritizing urgent and business-critical issues without sacrificing speed or quality.
• Solve problems independently by digging into the product and escalate with full context and a suggested direction when needed.
• Write replies that are clear, friendly, and complete, so customers rarely need to follow up.
• Help shape how support operates at Spott as we grow, from processes to automation.

Requirements

• 1-3 years in customer or technical support, ideally at a B2B SaaS company.
• Strong written English: clear, friendly, and to the point.
• A troubleshooting mindset and real ownership: you stay on an issue until it's solved.
• Proven experience meeting customer response and resolution time targets.
• Drive to keep improving customer satisfaction.
• Nice to have: Dutch and/or French, experience with recruitment software, and familiarity with tools like Pylon, Intercom, Zendesk, or Linear.

What We Offer

• Competitive salary and generous stock options.
• Work at a hyper-growth, YC-backed startup where speed and impact matter.
• Great team vibe with regular dinners, sports activities, and international offsites.