Customer Success Manager

About the Role

Spott is a YC-backed AI startup building the first AI-native recruitment platform (ATS & CRM) to help professional recruiters close more placements. You will work at the intersection of customer success, support, onboarding, and product, helping agencies get the most out of Spott and turning every onboarding into a long-term partnership.

Responsibilities

• Lead onboarding and implementation for SMB clients, from setup to go-live
• Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
• Gather customer feedback and work with the product team to improve the product
• Work closely with one of the founders to improve internal processes and operations to ensure efficiency

Requirements

• Master's degree in Engineering, Economics, Communications, or a related field
• 2+ years in Customer Success, Onboarding, Customer Support, or a similar client-facing SaaS role
• Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
• A growth mindset - eager to learn, experiment, and expand your knowledge
• Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus

What We Offer

• Competitive salary and generous stock options
• The chance to grow with us and achieve your career aspirations
• Great team vibe with regular dinners, sports activities, and international offsites