Customer Success Manager

About the Role

As Customer Success Manager at Spott, you'll work at the intersection of customer success, support, onboarding, and product, helping agencies get the most out of Spott and turning every onboarding into a long-term partnership. You'll also work closely with one of the founders to sharpen internal processes.

Responsibilities

• Lead onboarding and implementation for SMB clients, from setup to go-live
• Provide day-to-day customer support across email, chat, and calls, resolving questions quickly
• Gather customer feedback and work with the product team to improve the product
• Work closely with a founder to improve internal processes and operational efficiency

Requirements

• Master's degree in Engineering, Economics, Communications, or a related field
• 2+ years in Customer Success, Onboarding, Customer Support, or a similar client-facing SaaS role
• Clear, confident written and verbal communication in English (Dutch/French a plus)
• A growth mindset, eager to learn and experiment
• Recruitment tech or agency recruiting experience is a plus

What We Offer

• Competitive salary and generous stock options
• The chance to grow with us and achieve your career aspirations
• Great team vibe with regular dinners, sports activities, and international offsites