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Support

Customer Success

Real humans, real answers, and support that moves you forward. From onboarding to daily workflows, we are here when you need us.

Support, when you need it

Direct access to people who understand recruitment and understand Spott inside out.

24/7 Human Chat
24/7 Human Chat

alk to a real person anytime.
From quick fixes to full workflow guidance.

Help Center
Help Center

Clear, structured documentation.
Built for recruiters, not engineers.

Kanban-style task board with columns: To Do (3 tasks), In Progress (2 tasks), Awaiting Response (1 task), and Done with no tasks.
Kanban task board showing columns To Do with 3 tasks, In Progress with 2 tasks, Awaiting Response with 1 task, and Done with no tasks; tasks include schedule technical interview, send offer letter, review portfolio, follow up on application, prepare interview questions, and request references.
Task list showing task name, assignee with initials, priority levels, and due dates, with filters for location and industry expertise applied.
List or Kanban view

Choose the layout that fits your workflow in one tap.

Drag-and-drop stage changes

Move candidates or jobs between stages instantly.

Auto-saved views and setup

Your columns, filters, and sorting save automatically for next time.

Guidance beyond tickets

We do more than answer questions. We help you perform at your best.

AI-Powered Answers
AI-Powered Answers

Ask questions about our docs instantly.
Get fast clarity, grounded in real guidance.

Structured Onboarding
Structured Onboarding

Guided setup and team training.
Confidence from week one.

Masterclasses
Masterclasses

Practical sessions for modern agencies. Learn advanced workflows and revenue playbooks.

Kanban-style task board with columns: To Do (3 tasks), In Progress (2 tasks), Awaiting Response (1 task), and Done with no tasks.
Kanban task board showing columns To Do with 3 tasks, In Progress with 2 tasks, Awaiting Response with 1 task, and Done with no tasks; tasks include schedule technical interview, send offer letter, review portfolio, follow up on application, prepare interview questions, and request references.
Task list showing task name, assignee with initials, priority levels, and due dates, with filters for location and industry expertise applied.
List or Kanban view

Choose the layout that fits your workflow in one tap.

Drag-and-drop stage changes

Move candidates or jobs between stages instantly.

Auto-saved views and setup

Your columns, filters, and sorting save automatically for next time.

Migration without risk

Switching ATS should never slow your team down.

Others take 16 weeks.
You’ll be live on Spott in 4.

01

Week One

Once we receive your data from your existing ATS, our team handles the initial mapping and ensures everything aligns smoothly. Your team keeps working as usual.

02

Week Two and Three

We sit together with your team for specific questions. All you data is migrated to our dedicated migration environment. Your data is validated, checked and rechecked.

03

Week Four

The final migration is ready for review. Once approved, we transfer everything into Spott with zero downtime and no surprises. A fresh final export ensures nothing is missed.

Outp(l)ace everyone.

You can’t win tomorrow’s placements
with yesterday’s tools.

Five diverse business people sitting together, smiling and laughing in a bright office.