Customer Success Manager

About the Role

As Customer Success Manager at Spott, you'll sit at the intersection of customer success, support, onboarding, and product. You'll lead onboarding for SMB clients and work directly with founders to optimize internal processes.

Responsibilities

• Lead onboarding and implementation for SMB clients from setup to go-live
• Provide day-to-day support via email, chat, and calls
• Gather customer feedback and collaborate with product on improvements
• Work alongside founders on internal processes and operational efficiency

Requirements

• Master's degree in Engineering, Economics, Communications, or related field
• 2+ years in Customer Success, Onboarding, Customer Support, or similar SaaS client-facing roles
• Strong English communication skills (Dutch/French advantageous)
• Growth mindset with eagerness to learn and experiment
• Recruitment tech or agency recruiting experience is a plus

What We Offer

• Competitive salary with generous stock options
• Career growth opportunities
• Team culture including regular dinners, sports activities, and international offsites