The 9 Best ATS and CRM for Recruiting Agencies in 2025

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Spott
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Bullhorn ATS vs Spott

In-depth Review

Discover the ideal ATS/CRM solution for your business as we compare the top contenders for you in our head-to-head series

Bullhorn is the Salesforce of recruitment software. Bullhorn revenue exceeds $400M, making it the largest software provider in the staffing & recruitment industry. Bullhorn's top 3 revenue sources are its ATS and CRM platform, used by over 10,000 recruitment and staffing agencies; its automation and customization services; and its partner marketplace, where it earns 15% of partner revenue.

Founded in 1999, Bullhorn has been around for over 25 years. Through a mix of in-house development and strategic acquisitions, it has evolved into a platform that offers nearly every feature a recruiter could need. But with a core platform offering hundreds of features, and dozens of marketplace partners that offer services on top, the platform has also become increasingly complex and hard to master.

Those who have used it know that new recruiters take a long time to become proficient in Bullhorn.

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The recruitment landscape has evolved.
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Outreach

Creating a cadence of outreach messages is becoming the preferred way to manage larger prospect pipelines, replacing the tedious and time-consuming task of sending each message manually.

Bullhorn has chosen not to include sourcing cadence features in their platform, which means users need to purchase this functionality from third-party providers, often at a high cost. Spott, on the other hand, lets you set up integrated outreach cadences across platforms, similar to tools like Sourcewhale or Dripify. For example, you can send an initial LinkedIn connection request, follow up with a personalized message, send a reminder, and schedule a final check-in, all directly from within Spott.

Tracking

Although the Bullhorn interface feels a bit outdated, it is still functional. That said, older software often comes with other limitations. Agencies commonly face high customization costs to adapt the core platform to their needs, such as integrating a CV parser with their website or adding new custom fields.

Spott addresses these pain points directly. We allow users to create their own custom attributes or labels, so you have the flexibility to customize everything to your own workflow without additional back and forth.

You can reach out to clients via email, WhatsApp, or LinkedIn directly from Spott, without switching between platforms. You can also export your pipeline as a status update straight from Spott, eliminating the need to copy and paste names and numbers between your ATS and email.

Analytics

Bullhorn is well respected for its Analytics suite. It acquired Cube19, a UK player specializing in growth analytics for the global recruitment industry.

Customers are generally positive about Bullhorn’s dashboards, live metrics, and the wide range of insights across sourcing, placements and job postings. As agencies scale, analytics become increasingly important for mid- and upper-level management, and Bullhorn has successfully positioned itself to meet that need.

Spott adds another layer on top. Ask, “What’s my average time-to-fill?” or “How many placements last month?” to get instant answers or dashboards without configuring dashboards manually. No digging through hundreds of attributes - just plain English queries. This lets you focus on creating insights, not on the process to get there.

Bullhorn analytics dashboard

Automations

Customers report that Bullhorn's automation tools are offered as bolt-on solutions at an additional $39 per month, so they do not natively integrate with the core platform.

Take messaging as an example. While some email campaigns can be automated, not all emails and calendars are automatically synced within the ATS. This requires double-checking, which often cancels out the time saved by automation.

Data quality

We’ve yet to touch on one key issue: data quality. In Bullhorn, you need to manually log all your calls, notes, and tag all your candidates - a time-consuming process prone to human error. At Spott, we offer our own note taker, automatically summarizing notes and suggesting updates straight into our ATS.

Additionally, tagging of candidates can happen automatically with AI, so there's no need to do that on a rolling basis anymore. By eliminating these manual tasks, we've created a system that maintains higher data quality with significantly less effort, allowing recruiters to focus on what really matters - building relationships with candidates and clients.

Portrait of Janet M.

“I’ve spent thousands on this software, but it’s slow, poorly designed, and nearly useless. Account management rarely replies, and every time you ask for something, they say it’s hard coded and can’t be changed. I begged to be released from my contract, as the software has never worked properly”

Janet M.

Bullhorn user·Trustpilot

Pricing

Bullhorn is built for enterprise-level customers, and its pricing reflects that. The basic plan starts at $99 per user per month, but lacks essential features like email add-ons and LinkedIn integration. Upgrading to the ‘Corporate’ plan at $199 per user per month still leaves out key functionality such as customizable dashboards, lead tracking, and API access. As a result, costs rise quickly if you need a fully equipped recruitment platform.

Users on Trustpilot consistently report that Bullhorn’s base pricing is misleading. When they finally reach customer support, they are often met with sales reps pushing upgrades instead of solutions. This forces customers to pay significantly more than the already expensive, advertised starting price.

Bottom line

Bullhorn is the gold standard among legacy recruitment software: a recruitment platform designed for large enterprises who have dedicated training resources, a need for many features and generous budgets. But will they be able to keep up with the next wave of AI automation?

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